Privacy Policy
Terms and Conditions
Welcome to AteesTrends.in. These Terms and Conditions govern your access to and use of our website and services. By using our site, you acknowledge that you have read, understood, and agreed to comply with these terms. It is crucial to understand that these terms may be updated or modified at any time, and it is your responsibility to review them regularly to stay informed about any changes. If you do not agree with these terms, you should refrain from using the website. The use of our website is intended for individuals who are at least 18 years old. If you are under 18, you may use the site only with the involvement of a parent or guardian.
User Account
To enhance your shopping experience and access personalized features, you may need to create an account on AteesTrends. This process involves providing a valid email address and creating a secure password. Alternatively, you may log in using a compatible social media account, which can streamline the registration process.
Upon creating your account, you may be required to verify your details to ensure security and accuracy. This may involve confirming your email address or phone number. It’s vital to provide accurate and up-to-date information during registration, as this will be used for order confirmations, shipping notifications, and customer support.
You are responsible for maintaining the confidentiality of your account information, including your password. If you suspect any unauthorized use of your account, you must notify AteesTrends immediately.
Only one account is permitted per individual, and accounts cannot be shared or transferred to others. This policy helps maintain the integrity and security of our platform. If you have any questions or require assistance with your account, you can reach out to our Customer Support team.
Payment Policy
Payments are a critical component of the online shopping experience at AteesTrends. We prioritize the security of your financial information and utilize secure payment gateways to process all transactions. We accept a variety of payment methods to accommodate our customers, including:
Credit and Debit Cards: We accept major credit and debit cards, ensuring a smooth transaction process.
Net Banking: Customers can make payments directly from their bank accounts through various net banking options.
Cash on Delivery (COD): For those who prefer not to make advance payments, we offer a COD option, allowing you to pay in cash at the time of delivery. Please note that a COD platform fee will apply for this payment method.
All transactions must be conducted in Indian Rupees (INR). Please be aware that there may be limits on COD transactions based on your delivery location, and AteesTrends reserves the right to impose restrictions on COD options depending on your purchase history or other factors.
For your peace of mind, we encourage you to keep your payment details secure and to report any suspicious activity immediately.
Payment Issues
Occasionally, you may encounter issues during the payment process. Understanding common reasons for payment failures can help you resolve these issues quickly. Some common causes include:
Incorrect Card Details: Ensure that all information entered, such as card number, expiration date, and CVV, is accurate. Even minor errors can lead to payment failures.
Blocked or Outdated Cards: Check that your card is valid and not expired. If your card has been blocked by your bank due to suspicious activity, you will need to contact them to resolve the issue.
Accidental Page Refreshes: Avoid refreshing the page during processing, as this can interrupt the transaction and lead to payment failures.
Technical Issues with Your Bank: Occasionally, your bank may experience technical difficulties that prevent the transaction from being processed. If this happens, try again after a few minutes or contact your bank for assistance.
Incorrect Login Details: If you are using a payment method that requires you to log in (such as net banking), ensure that you are entering the correct credentials.
If you experience any payment issues, we recommend retrying the order after a short while or contacting your bank for assistance. Please note that AteesTrends cannot be held liable for any losses or inconveniences resulting from payment-related issues.
Delivery Policy
Shipping Address:
When placing an order, your shipping address will be verified for accuracy to ensure successful delivery. It is essential to provide a complete and accurate address, including your street address, city, state, and postal code. If your order cannot be delivered to the provided address, you may be prompted to supply an alternate address. Please ensure that both your payment and shipping addresses are located within India. AteesTrends currently does not support international shipping.
Multiple Product Orders:
If you choose to order multiple items in a single transaction, AteesTrends will make every effort to ship them together. However, due to factors such as product characteristics, seller locations, or logistics issues, some items may be shipped separately. If you require items to be delivered to different addresses, you should place separate orders for each location. This will help ensure that each order is processed and shipped correctly.
Refusal of Delivery:
Upon delivery, inspect the packaging carefully before accepting it. If you notice any signs of damage or tampering, you are advised to refuse the delivery. In such cases, please inform AteesTrends within two working days to report the issue. This will allow us to address the situation promptly and ensure that you receive a satisfactory resolution.
Delivery Time:
Estimated delivery time is around 7 business days which could vary from earliest 3, to a maximum of 12 business days. The business days exclude public holidays and Sundays. These times are approximate and not guaranteed. Various factors, such as weather conditions, logistics challenges, or unforeseen circumstances, may lead to delays. If you experience a delay beyond the estimated delivery time, please reach out to our Customer Support team (Email: cs@ateestrends.in/WhatsApp call/message: +91-7843909215) for assistance. We strive to keep you informed and will do our best to track your package.
Processing Fee
All customers are subject to a processing fee, which encompasses platform fees, shipping and packaging charges. This fee is applicable to all transactions made through the AteesTrends platform and helps cover the costs associated with operating our service. The processing fee is clearly displayed during the checkout process, allowing you to understand the total cost of your order before finalizing the transaction. If you have any questions regarding the processing fee or how it is calculated, please feel free to contact our Customer Support team. Please note that the processing fee is non-refundable.
Return Policy
AteesTrends is committed to providing a hassle-free return policy to ensure customer satisfaction. You may return products that are damaged, defective, or significantly different from what you ordered, unless the product page states, “No return.” To be eligible for a return, products must be:
Unused: Items should not show any signs of use.
In Original Packaging: Returns must include all original packaging, tags, and labels.
Accompanied by Accessories: Any accessories, user manuals, or warranty cards that came with the product must also be included.
If essential items are missing, the return may be rejected. In such cases, the item will be sent back to you.
Return Shipping Process
In cases of damaged products, you may be required to submit photographs of the damage for approval before initiating a return. This helps us verify the issue and expedite the return process.
Our logistics partner will attempt to pick up the returned item up to three times. If the item is not picked up after three attempts, you may need to return the item using an alternative method.
Once we receive the returned item, it will undergo a quality check to confirm its condition. If the return is approved, a refund will be processed according to our refund policy.
Cancellation Policy
By AteesTrends:
AteesTrends reserves the right to cancel orders for various reasons, including product unavailability, technical difficulties, or invalid shipping addresses. If your order is cancelled, you will receive a notification via email or SMS detailing the reason for the cancellation.
By You:
You have the option to cancel your order at any time before it has been shipped. Once the order is in transit, cancellations will not be permitted. To cancel an order, please contact our Customer Support team as soon as possible.
Refund Policy
Refunds will be processed for eligible cancellations or returns as per our guidelines. Please note that processing fees will not be refunded for returns. Refunds will be initiated once the returned item has been picked up or received and verified. The time taken for refunds to reflect in your account may vary based on your bank’s processing times. Generally, refunds for electronic payments will be processed within 3 to 6 working days, while refunds for certain banks may take longer. If you have any questions regarding your refund status, please reach out to our Customer Support team for assistance.
No Warranty
All products and services offered through AteesTrends are provided on an “AS IS” and “AS AVAILABLE” basis. AteesTrends does not provide any warranties, either express or implied, regarding the quality, reliability, or suitability of the products. While we strive to provide accurate product descriptions and images, we cannot guarantee that the information is complete or error-free. AteesTrends is not liable for any defects, deficiencies, or errors in the products or services offered.
Disclaimer
Your use of AteesTrends is entirely at your own risk. The website and any content uploaded by users are provided without warranties of any kind, and AteesTrends is not responsible for any errors or omissions. We encourage you to use the website responsibly and to report any issues or concerns to our Customer Support team.
Grievance Officer
For complaints, please contact the Grievance Officer:
Dr. Faizal Khan
Email: nik.khanr@gmail.com
WhatsApp: +91-7843909215
FAQs
1. What is Ateestrends.in?
Ateestrends.in is an online store offering a wide range of trendy clothing.
2. How do I create an account?
You can create an account by providing a valid email address and creating a secure password, or by logging in using a compatible social media account.
3. What payment methods are accepted?
We accept major credit/debit cards, net banking, and Cash on Delivery (COD).
4. Is COD available for all orders?
Yes, COD is available, but a COD platform fee will apply.
5. How do I place an order?
Browse our products, add items to your cart, and proceed to checkout.
6. Can I track my order?
Yes, you will receive a tracking number once your order is shipped.
7. What is your return policy?
We accept returns for damaged, defective, or significantly different items within 15 days of delivery. The item must be unused and in its original packaging.
8. How do I return an item?
Contact our customer service to initiate a return. You may need to submit photographs of the damage for approval.
9. Do you offer exchanges?
Yes, exchanges are available for the same item in a different size or color.
10. What if the item I want is out of stock?
You can sign up for notifications to be informed when the item is back in stock.
11. Do you offer international shipping?
Currently, we only ship within India.
12. How much does shipping cost?
Shipping is free on all orders.
13. How long will it take to receive my order?
Orders are typically delivered within 7-12 business days.
14. Can I change my shipping address after placing an order?
Contact customer service as soon as possible to update your shipping address.
15. Do you have a size guide?
Yes, a size guide is available on each product page.
16. How do I use a discount code?
This feature is currently unavailable.
17. Can I cancel my order?
Orders can be cancelled before they are shipped. Contact our customer service for assistance.
18. What if I receive a damaged or incorrect item?
Contact our customer service immediately for assistance.
19. Are my payment details secure?
Yes, we use secure encryption methods to protect your payment information.
20. Do you offer gift cards?
This feature is currently unavailable.
21. What should I do if I forget my account password?
Click on the “Forgot Password” link on the login page to reset your password.
22. Do you have a physical store?
No, we operate exclusively online.
23. How can I stay updated on new arrivals and promotions?
Subscribe to our newsletter and follow us on social media.
24. What brands do you carry?
We carry a variety of popular and emerging fashion brands.
25. Do you offer custom sizing?
Yes, we do.
26. What materials are your clothes made of?
Material details are provided on each product page.
27. Do you offer plus sizes?
Yes, we offer a range of sizes including plus sizes.
28. Can I save items for later?
Yes, you can add items to your Wishlist.
29. Who should I contact for complaints or grievances?
Contact our Grievance Officer, Dr. Faizal Khan, via email at nik.khanr@gmail.com or WhatsApp at +91-7843909215.